FAQs

 

 

 

1. Can I Cancel My Order If I Change My Mind or for Other Reasons?

1.1 Orders can only be canceled within 24 hours of purchase and before shipment — no exceptions.

 

 

2. Do You Offer Replacements, Refunds, or Compensation for Stolen Packages?

2.1 In accordance with our shipping policy, we assume no further responsibility once the tracking status shows "Delivered." Due to the prevalence of fraud in the industry, we must enforce this policy, with the courier's delivery receipt serving as the final proof of delivery.

2.2 To protect your package, we kindly recommend that you contact the delivery driver once your tracking number becomes active, and confirm that the package will not be left in a location prone to theft.

 

 

3. How Do I Process Returns or Exchanges?

3.1 You may request an exchange within 14 days of receiving your item. Items received after this period will be considered your property and will no longer be eligible for exchange.

3.2 Please keep the original packaging, accessories, and all attachments when returning or exchanging electronics, as incomplete items may affect the processing of your request.

 

 

4. I Received a Tracking Number but There Is No Shipping Status?

4.1 We use multiple shipping methods to deliver goods to your doorstep. Due to product characteristics, items may occasionally be detected and refused at customs — particularly electronics containing lithium batteries — which may invalidate the initially generated tracking number.

4.2 If you notice abnormal shipping status, please contact us promptly, and we will verify the shipment for you.

 

 

5. The Package Shows as Delivered but Isn't in My Mailbox or at My Doorstep — What Should I Do?

5.1 First, please check with neighbors or family members in case they signed for it. At the same time, contact the courier company to confirm the package's final location.

5.2 If the package was stolen by an unknown party, we regret that we cannot provide further assistance. To minimize this risk, we suggest that you proactively contact the delivery driver once the tracking number is active and request a secure delivery location.

 

 

6. When Will I Receive the Tracking Number?

6.1 Tracking numbers are typically generated within 3–6 days after payment is completed. If you have not received one, please contact us and we will confirm the reason for you.

 

 

7. Still Haven't Received the Tracking Number Days After Purchase — I Chose FedEx?

7.1 Your item has likely already shipped, as we prioritize expedited shipping solutions. However, FedEx service is currently unavailable in the origin city, so the package must first be shipped via DHL.

7.2 Once the package arrives at the first transit hub, the tracking information will update in our system, and we will then forward it to you. This process may take a few extra days, but rest assured that your order has been shipped.

 

 

8. When Can I Expect My Order?

8.1 After payment is completed, there are two scenarios:

• In-stock items require 2 business days for preparation, followed by 10–15 business days for shipping (5–7 business days for expedited shipping);
• International deliveries may encounter various delays, but we guarantee delivery within one month after payment is completed.

8.2 For electronics, please also allow extra time for customs inspection of battery-containing products, as this may slightly extend the delivery window.